Retail / Consumer
Planning & Procurement:
Product Design & Development:
Distribution & Logistics:
From industry consolidation and government regulation, choosy
consumers, changing market trends, globalizing market footprints and supply chains,
the pressures to adhere to ethical and environmentally sound sourcing practices,
to weathering the macroeconomic shifts of today’s global economy, today’s retailers
face a broad range of challenges. Every small change in the marketplace has the
potential to impact retail operations in a significant way.
Add to that the retail basics: staying focused on customer service, attracting new
business, maintaining customer loyalty and brand integrity, it’s obvious that retailers
rely so heavily on technology to run their business!
To be successful under these challenging conditions, retailers must be agile, in
order to cater to the needs of culturally and demographically diverse populations
while creating a differentiated value proposition.
Recent technological advances like BPM [Business Process Management] SOA [Service
Oriented Architecture], Web 2.0, and the advent of open source technologies have
delivered game-changing efficiency gains and brought retailers to a new level of
business process maturity.